TERMS & CONDITIONS

PAYMENTS
‍All payments or are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.  We refer to payments more in terms of our on-line store but still class these as donations to the ministry for Goods in kind and require a certain level of donation in return for each resource.

‍DONATIONS
‍We rely on donations to further the work of Shake The Nations Ministries.  We therefore expect that the donation you make is for the ministry to keep.  Due to the nature of our ministry we often desperately need these funds and use them quickly and therefore we do not work on the basis that you may ask for them back.  We will make every effort to honor designated donations (Crusade, building, Humanitarian work etc), however, we do reserve the right to use donated funds at our discretion.  Please note also that if you have made a donation in error please let us know within the 30 days maximum time frame that we have to obtain a reimbursement.  Please note we will also automatically add your e-mail to our database that sends out a maximum of one e-mail per week providing information about our upcoming dates, partner specific events and info, our quarterly magazine and devotionals.  If you do not want to receive this please contact jsealers@shakethenations.com.

‍SHIPPING POLICIES
‍Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller. Shipping costs cost are much more expensive when shipping internationally. If an item is damaged during shipping, seller will not be held responsible.  Please note all shipping is calculated based on weight and the system adjusts this automatically according to what you purchase.

‍REFUND/RETURN POLICY

What can be returned?

‍Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund.  Each case will be considered on a case by case basis within the parameters detailed above.

‍When do Items need to be returned by?

‍If you intend to return any items please do so within our 30 maximum timeframe. Exchanges are granted on a case-by-case basis.

‍Where are returns sent and what happens with shipping?

‍If we agree to any return our staff will advise how and where to sent the item to namely our Head office.  All original packaging and additional packaging may need to be used to ensure the return reaches us safely.

‍CANCELLATION
‍An item may be canceled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

‍COMPLAINTS
‍Any complaints about items and or service provided may be sent to our support team resources@shakethenations.com or info@shakethenations.com or by calling (407) 703-3776. Each case will be looked at individually and we will do our best to best serve you but we cannot in every case guarantee a resolution.

‍LEGALITIES
‍The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.  These terms and conditions are subject to change.

‍FAQ’S
‍1. Does Shake The Nations use a third party to process it’s Donations?

Yes. We use a company called iDonate which is a fully secure giving system that only select Shake The Nations staff has access.

‍2. Who is Shake The Nations Ministries Inc.?

‍We are an evangelistic organization with the mandate of preaching the Gospel of Jesus Christ.  Our Headquarters are based in Apopka, FL, USA.  We are a fully authorized 501 (c) 3 recognized by the IRS and we are formally recognized and meet all the criteria for tax exempt organizations.

‍3. What do I do if I have questions about my donations, any resources that I have ordered, or if I have any question about Shake The Nations Ministries?

‍Simply call our office on 407-703-776 or e-mail us at info@shakethenations.com

‍4. Will I receive a statement of my giving at year-end that is tax – deductible?

‍All donations of $50 or more will receive a statement at the end of the year.  If you have given less than $50, then you need to get in touch and let us know that you would like us to send a statement.  Donations made to Shake The Nations Ministries are 100% tax-deductible to the full extent allowed by law. Shake The Nations Ministries is qualified to receive tax-deductible donations under the IRS rules.

‍5. What do I do if I do not have a credit/debit card and would still like to make a donation?

‍Simply send your donation by mail to STN, P.O.Box 1387, Apopka, FL, 32704, USA.

‍6. Can I donate other than monetary gifts?

‍Yes. Through iDonate on our ‘Give’ page you can donate many things such as cars, phone, boats, etc.

‍7. If I want to get involved with Shake The Nations in any way what should I do?

‍Simply call our office on 407-703-776 or e-mail us at info@shakethenations.com

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